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TERMS & CONDITIONS

These terms and conditions apply to all transactions.

PLACING ORDERS

When placing orders, please supply all necessary information including PO numbers, bill to/ ship to addresses, required ship dates, and special instructions.  Before submitting an order, please review the model number(s), leg rest(s), chair base selection(s), quantity, and color. When ordering dryer chairs please indicate the dryer’s make and model.

PRICES & TERMS OF PAYMENT

Prices are subject to change without notice. All shipments will be billed at prices in effect upon receipt of order. All prices adhere to the manufacturer’s suggested list prices and are FOB origin. Standard payment terms are net 30 days with credit approval. Prior to credit approval terms are PREPAY/ CREDIT CARD ONLY. A finance charge of 1.5% per month (18% per annum) will be charged on all Past Due Accounts. A minimum charge of $5.00 is applicable for all orders requiring shipping and handling. Additional fees may apply for special shipping instructions.

SHIPMENTS

The carrier, in good condition, accepts all shipments. All goods are sold FOB shipping point. Our responsibility ceases when the product is delivered to the transportation company. All shipments are carefully packed, but we do not guarantee safe delivery, and claims for damage or shortage of goods, should be made to the carrier. Upon delivery, shipments should be inspected and all damaged and/or shortages noted on the bill of lading or delivery receipt. All claims for allowances or shortages of any kind are waived unless made by the buyer in writing within 5 working days after receipt of goods. If concealed damage is discovered, contact delivering carrier within 7 working days. You will need an inspection report to support your claim. Failure to adequately describe such damage, shortage or loss may hinder the claims process.

Distributor has 7 days from receipt to report any order that was short shipped or incorrectly shipped.  After 7 days, Garfield assumes no responsibility in shipment.  Reports must be made to customer service at 1-888-731-6688.

Distributor and/or customer have 48hours from receipt of shipment to report any defective/damaged product or equipment.  Product must be unopened and unused.  Product must be returned in original packaging or similar quality packaging.  Reports must be made to customer service at 1-888-731-6688. Customer Service will provide Distributor with a return authorization (RA) number which is required for any return to be accepted.  Once an RA is assigned, Distributor and/or customer have 10 days to return the product or equipment.

Distributor has 30 days from ship date to report any purchases that were purchased in error.  Product/equipment must be unopened and unused.  A 20% restocking fee will be charged on all returns.  Product must be shipped back in original packaging or similar quality packaging.  Distributor is responsible for all shipping charges.  Return requests must be made to customer service at 1-888-731-6688.  Customer service will provide distributor with a return authorization (RA) number which is required for any return to be accepted.  Once the RA is assigned, distributor has 10 days to return the product or equipment. Custom/special orders are not eligible for return.

CUSTOMER’S OWN MATERIAL (COM)

Customers may choose to provide their own material. Due to the extra handling involved, no discounts or allowances will be issued for the use of COM. COM should be shipped PREPAID to the La Mirada location and must be clearly labeled with the customer’s name, purchase order number, and the chairs for which material is intended. Production cannot be scheduled for until the COM is received.

FABRIC YARDAGE INFORMATION

Arms 1 Yard(s)
Dryer Chairs 4 Yard(s)
Hydraulic & Swivel Chairs 2 Yard(s)
Shampoo Chairs 2 Yard(s)
Stools & Head-Rest 1 Yard(s)
Facial Chairs 4 Yard(s)
Stools with Backs 1 Yard(s)

RETURNS / EXCHANGES

No merchandise is to be returned without GARFIELD’S specific consent.  We do not accept returns/ exchanges beyond 30 days of the original invoice date.  Please call for a RMA number (Return Merchandise Authorization) and shipping instructions. Retain a record of your RMA number for possible inquiries. The shipper will be responsible for damages sustained during shipment. Products damaged through neglect due to improper packaging or in shipment, will void the warranty and be returned to you non-repaired, unacceptable for return or exchange.

A 20% restocking fee will apply to all stock items unused and approved for return. Special/ custom order products are nonrefundable. All items returned for credit must pass inspection to qualify for refund. Please note: many furniture pieces are special order items and not subject for return or exchange.

CALL TAGS

Call tags will only be issued within 30 days of date on original invoice.  A credit card will be required with all call tag requests.  A re-shipment will be made in a timely manner if necessary.  If said damage/ defective item is not returned within 10 days after the call tag is issued, the requestor becomes responsible for all charges related to the re-shipment including shipping, call-tag fees, and the value of replacement merchandise.  There will be no returns or exchanges on special/ custom order products.

CHANGES & CANCELLATION

Once the order is received, there is a 24 hour cancellation period. Changes and cancellations will be subject to charges based upon the degree of completion of the manufactured products.  Special/ custom order products are not subject to cancellation. Special instructions including but not limited to: COM, powder coating, and metal brass plating are not subject to cancellation.

ATTORNEY FEES

Should collection procedures become necessary to collect any amount due, GARFIELD shall be entitled to its actual cost and expenses incurred including reasonable attorney fees.  Both parties agree that should litigation be instituted to collect any such amount, the venue of such action shall be in the City of La Mirada, County of Los Angeles, State of California.  This agreement, subsequent contracts, purchase orders, and invoices shall be construed in accordance with the Laws of California.

NSF (NON-SUFFICIENT FUNDS) CHECKS
Stop Payment and NSF checks are subject to a $25.00 fee.

LIMITED WARRANTIES

Claims should be made through the authorized Distributor from whom the equipment was purchased. GARFIELD’S warranty obligations for products are limited to the terms set forth below:

This warranty extends to the first end-user purchaser and is not transferable. Warranty valid only in the United States of America.  GARFIELD warrants this product against defects in material or workmanship for a period of one (1) year from the date of original sale except the following:

  • Spa equipment carry a limited warranty of: 3-years for the Signature Series, 101, P-1, 7000, 160, 166
  • Hydraulic pumps carry a limited warranty of: 3-years for model nos. P-00, P-01, P-02, P-03, P-04, P-09, P-15
  • Reclining mechanisms carry a limited warranty of:2-years for model no. 1520-03, 1960-04, 1970-04
  • Dryer motors, heating elements, thermostat, hoods, timers and other components are warranted for one year unless failure is caused by negligence or not changing the filter every 4-6 months.

If a defect arises and a valid claim is received by GARFIELD within the warranty period, at its option, GARFIELD will (A) repair the product at no charge, using new or refurbished replacement parts, (B) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (C) refund the purchase price of the product.

EXCLUSIONS & LIMITATIONS
This warranty does not apply to: (A) regular cleanings; (B) glass jars, attachments, bulbs, and fuses; (C) damage caused by accident, abuse, misuse, misapplication, or non-Garfield products; (D) damage caused by service performed by anyone other than authorized GARFIELD technicians; (E) To a product or a part that has been modified without the written permission of GARFIELD so as to change its intended use; (F) to units with GARFIELD serial number(s) removed or defaced.  This warranty does not extend to variations in color, grain or texture allowed by commercial standards. This warranty does not cover damage incurred by user environment and care including but not limited to fading, staining, soiling, crushing, and general wear. This warranty does not include shipping costs. In order to obtain warranty service, the product must be delivered to and picked up from the manufacturer at the user’s expense.

 

OBTAINING WARRANTY SERVICE
Before delivering the product for warranty service it is the owner’s responsibility to (A) obtain a RA (Return Authorization) number- please have your serial number ready, and (B) securely pack the items/units. Items damaged during shipping for repair will not be covered by this warranty.

OWNER’S RESPONSIBILITY
The purchaser is responsible for:

  • Determining the suitability of the merchandise(s) and its intended use.
  • Performing routine safety inspections- inspecting merchandise and testing critical safety features before each day’s use.  If merchandise is in need of repair, return the equipment for inspection and repair.  Please call in for a RA (Return Authorization) number.
  • Ensuring that all users and/ or employees receive proper training before allowing them to operate equipment.

PHOTOGRAPHIC DOCUMENTATION
Photographic documentation will be requested at the time warranty claim or servicing is initiated.  Customer is responsible for submitting a minimum of three (3) clear digital photographs of product defect/damage.

PRODUCT DESCRIPTIONS

Brochure descriptions, Web Site information and samples on display are indicative only and any specifications, weights, measurements and technical data have been prepared by manufacturers are for guidance only. Buyers are therefore required to check current specification, colors, weights and measurements, prior to order, as manufacturers may alter specifications to improve products. Manufacturers also reserve the right to amend specifications, without notice, in order to improve products or where amendment becomes necessary.